Telecom Regulatory Authority of India (TRAI) has released a consumers’ handbook on Telecommunications for consumers and the consumer organizations to make them aware of various regulatory measures taken by TRAI, so that consumers can effectively safeguard their rights and privileges. The Handbook is written in a simple consumer friendly language for easy understanding by all. “Protecting the interest of consumers of telecommunication services is one of the primary tasks of the Telecom Regulatory Authority of India (TRAI). TRAI has, from time to time, issued several Regulations, Direction and Orders on consumer protection, complaint redressal system, quality of service, metering and
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